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Discussion topic: We had an engineer come to set us up for broadband, couldn’t complete how long will it take

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This message was authored by Pfergo This message was authored by: Pfergo

We had an engineer come to set us up for broadband, couldn’t complete how long will it take

Engineer could only find 140metres of cable? We will need another engineer to survey, how long will this take? Has anyone had similar issue .

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This message was authored by Chrisee This message was authored by: Chrisee

Re: We had an engineer come to set us up for broadband, couldn’t complete how long will it take

Posted by a Superuser, not a Sky employee. Find out more

@Pfergo unfortunately the only people who can even give an estimate are Openreach. Give Sky a call to see what they have been told by Openreach.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: We had an engineer come to set us up for broadband, couldn’t complete how long will it take

Posted by a Superuser, not a Sky employee. Find out more

@Pfergo wrote:

Engineer could only find 140metres of cable? 


Without local context it's not possible for anyone here to explain that, but generally speaking if the necessary local Openreach infrastructure isn't in place then you could be looking at a very lengthy wait.

 

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

 

It's the table and the two text lines below it which are most useful.


Remove any personal information (such as the address itself) if you post an image.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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