We do not have any sky internet, it has been pants for a week or so now but has left us without ap

[Mari7]

We have no Internet

Your diagnostic says it is fine.

This is very poor.

[Highlinder]

@Mari7 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.