27 Aug 2021 01:43 PM
Having registered for updates, I received an email from Openreach on Wednesday to say that Ultrafast Full Fibre Broadband is now available in my area. When I check on the Sky website, it says that it is not yet. While I'm not surprised that there may be a delay, my question is - does anybody know how long I should expect to wait? Thanks!
27 Aug 2021 01:49 PM
Posted by a Superuser, not a Sky employee. Find out more
Give sky a call on 150 from your sky landline. The online upgrade option is a bit hit and miss especially when already an in contract sky customer. Other than that sky apparently can appear to be slow on provisioning fttp when openreach have rolledwit out
27 Aug 2021 01:49 PM
Posted by a Superuser, not a Sky employee. Find out more
Give sky a call on 150 from your sky landline. The online upgrade option is a bit hit and miss especially when already an in contract sky customer. Other than that sky apparently can appear to be slow on provisioning fttp when openreach have rolledwit out
29 Aug 2021 06:32 AM
Thank you @cookiemonsteruk, much appreciated.
26 Apr 2022 10:17 AM
Hey op do you recall how long u waited in the end for ultrafast to become available and did calling sky make a difference or not, in the same boat as you were back then. @RustySmith
26 Apr 2022 10:21 AM - last edited: 26 Apr 2022 10:28 AM
@Makaveli96 wrote:Hey op do you recall how long u waited in the end for ultrafast to become available and did calling sky make a difference or not, in the same boat as you were back then. @RustySmith
26 Apr 2022 10:22 AM
Posted by a Superuser, not a Sky employee. Find out more
Could you enter your full postal address below and post the table after removing your address from the image
https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome
26 Apr 2022 10:26 AM
I don't recall the process (whether I called or just waited for Sky to notify me that it was available) but I can tell you that I had it installed in November and have been very happy with it!
26 Apr 2022 10:32 AM
Posted by a Superuser, not a Sky employee. Find out more
@cookiemonsteruk wrote:
Could you enter your full postal address below and post the table after removing your address from the image
https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome
If you are in an area where WBC FTTP isn't currently available you can try the checker on https://www.openreach.com/ which may give some indication if FTTP is going to be on it's way or not.
26 Apr 2022 11:49 AM
Sorry to be clear i can already purchase fttp packages up to 900 mbps from other providers such as bt ee and Vodafone just waiting on sky. I've been able to purchase from other providers for about a month now it is an fttp enabled postcode i live in. Work for sky so it is the only provider I would consider in case your wondering.
26 Apr 2022 11:54 AM
Posted by a Superuser, not a Sky employee. Find out more
@Makaveli96 wrote:
Sorry to be clear i can already purchase fttp packages up to 900 mbps from other providers such as bt ee and Vodafone just waiting on sky. I've been able to purchase from other providers for about a month now it is an fttp enabled postcode i live in. Work for sky so it is the only provider I would consider in case your wondering.
That would depend on sky having its equipment at the exchange. They have been slow in the past in rolling out fttp even after its provisioned by openreach. Only way to find out for sure is to keep contacting sky
26 Apr 2022 11:58 AM
I'll keep checking availability checker online every day then thanks.
29 Apr 2022 04:07 PM
Just ordered Gigafast it became available to purchase yesterday, so all in all took a touch over a month after openreach started to sell for sky to sell it.
30 Apr 2022 09:46 AM
Posted by a Superuser, not a Sky employee. Find out more
@Makaveli96 wrote:
all in all took a touch over a month after openreach started to sell for sky to sell it.
Could be a coincidence, or could actually be the time interval between data refreshes. Glad it's worked out, and hope the final fit installation goes smoothly.
30 Apr 2022 10:13 AM
@TechmanagerMal wrote:
@Makaveli96 wrote:Hey op do you recall how long u waited in the end for ultrafast to become available and did calling sky make a difference or not, in the same boat as you were back then. @RustySmith
- If you don't get an answer before, I am ordering Ultrafast Plus tomorrow and will post here.
- In the meantime follow this link - My Sky Broadband
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion