Waiting on Openreach who've missed 7 visits.

[tonyovqpr]

I signed up for full fibre on 24 April. Open reach have missed 7 install visits since. I timed my new install with Virgin contract ending. I'm being charged double now because I'm out of contract.£79 a month for b/ band with Virgin. Sky just give me a new date and so on. This could go on for how long. Can anybody tell me. ??

[TimmyBGood · Accepted solution]

---

@tonyovqpr wrote:

This could go on for how long. Can anybody tell me. ??

---

A great deal longer, unfortunately, depending on the work which needs to be done.

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

[tonyovqpr]

Sorry I couldn't post a screenshot but it says wbc fttp is available .  Does this mean it just needs a quick connection. Or am I wishful thinking. Openreach missed their 8th visit today. 

[cookiemonsteruk]

@tonyovqpr 

At the end of wbc fttp row what install stage is it 1 or 2?

Also could you just copy and past the first 5 lines or so of the notes.  The notes can help us

[tonyovqpr]

Hello, I'm not able to copy paste from that link. I'd upload screenshot but I cannot seem to do that either,sorry. The question you asked seems the answer is KC12 Assure. Unless I messed that up as well.

[cookiemonsteruk]

@tonyovqpr 

That means the external is done on a different day to the internal work , now to see why they've been dragging this out so long 

[tonyovqpr]

Ok, how do I find that out. 

[cookiemonsteruk]

@tonyovqpr 

Oops i read a post thats now been removed about alternate way to get the image of the notes to us.

[tonyovqpr]

https://jumpshare.com/s/xGq1D2zXPRQCh3NU5Yzp   that a link to that page. Hopefully it works. Thanks.

[cookiemonsteruk]

@tonyovqpr 

Even if you can summarise what it says ie overhead feed or u/g feed ,house type mdu or single dwelling unit and anticipated issues,ie congested duct ,line of sight etc etc

[cookiemonsteruk]

@tonyovqpr  

The issue is partial in ground meaning that they need to use armoured cable to protect it from the elements etc.  This should not take this long and so many missed visits.  Best thing to do is next time you call sky ask them to generate a customer complaint number which they will submit to sky but you also email openreach with the complaint number in the subject header and tell them exactly what you've told us

Email clive.selley at openreach.co.uk.

Obviously remove the spaces and replace the at with @

[tonyovqpr]

Ok it says  Single dwelling unit residential UG partial direct in ground.

FTTP is available and a new ONT may be ordered.

The exchange is not in a current fibre priority programme.

I Hope this helps.

[tonyovqpr]

Ok thanks for that. I'll get that done. Appreciated.

[cookiemonsteruk]

@tonyovqpr 

Yep.  We're crossing each with me being a post behind . See the post above yours re: customer complaint number and emailing the ceo

[cookiemonsteruk]

@tonyovqpr 

Thats the best way.  Happening to me when contractors severed the fibre optic and took out 2 flats .  Their response oh we need to organise traffic lights and notify the council re digging up the road , i was like traffic lights and digging up roads in a block of flats  no you @#%?ing won't .