WIFI problem

[Bronia]

just got a new hub and sky says were up and running. however its now day 2 and still cant connect to the WIFI with our iphones. Hub keeps saying 'incorrect password' never ever had a problem before so why now. Sky help says everything working finde and they dont understand. it was mentioned should ask for a new hub but cant find a contact phone No. any advice?

[jamesn123]

@Bronia 

Are all the lights on the hub green?

[Bronia · Accepted solution]

@jamesn123 

Thankyou managed to find a phone no for sky and a very helpful Tristan 'walked' us through the whole process. Turned out that an I in the password was actually in caps and not an L as it appeared. So at long last all sorted. Tristan also arranged for an engineer to come out and check the whole system at a later date. So a 'happy bunny' as the saying goes.