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Discussion topic: W

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StevenB2
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W

‎08 Jun 2024 01:01 PM

We have superfast broadband and have done for over a year at this address and never had any issues. I now have had mutliple issues in Teams while workint from home this week where the screen has frozen, i hace checked with those on other end of the call and it is me that freezes. 

I have run all the tests on the app and no issues, the speed is 151mps. 

Any ideas what could be causing this all of a sudden? 

thanks 

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cookiemonsteruk
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Re: W

‎08 Jun 2024 01:05 PM

Posted by a Superuser, not a Sky employee. Find out more

@StevenB2 

 

Could you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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StevenB2
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Re: W

‎09 Jun 2024 08:17 AM

IMG_6134.png

 

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StevenB2
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Re: W

‎09 Jun 2024 08:17 AM

Is this what your looking for? Cheers

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jamesn123
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Re: W

‎11 Jun 2024 11:19 AM

Posted by a Superuser, not a Sky employee. Find out more

@StevenB2 

No, please follow the instructions to the end

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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StevenB2
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Re: W

‎22 Jun 2024 09:25 AM

Sorry James, see below - thanks for your help

 

StevenB2_0-1719044685681.png

 

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jamesn123
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Re: W

‎25 Jun 2024 10:03 AM

Posted by a Superuser, not a Sky employee. Find out more

@StevenB2 

There isnt anything on your router stats that would suggest a problem with the line or the router itself. Are you able to temporarily connect via ethernet to see if the problem still occurs then?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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