Voice light goes amber frequently.

[nirishdaisy]

@Kev205  Had no problems since my fix.  Mine wasn't  intermittent a few times a day/week.  Mine was intermittent several times an hour every hour.  Hope you get sorted soon.

[Masher-]

And again. 4 nights in a row. Getting sick of it now. 
Has anyone been able to cancel their contract for this fault?

[Digitaljunior]

Internet went off again tonight 10pm

For those people having issues do you have a MESH system plugged into your SKY Router such as Linksys or Belkin ?

Can people reply yes or no ?

SKY are interested in this information.

[SiG72]

No.  Nothing except Sky's equipment. 

[Kev205]

No. I have no extension leads, adapters or any Ethernet connections. No mesh. I did think it was my security cameras trying to connect. Changed them all. Still happens. 

[Digitaljunior]

So based on two replies of no Mesh connected it appears its not a Mesh that causes it.

Anyone else have issues but no Mesh ?

[Consider+leaving]

What do you mean by "mesh". Sorry. After six months of sky broadband/WiFi issues having had excellent service throughout lockdown and with the 4 port router getting the amber voice light frequently at least once an hour every day with no actual proper support, I did have the router plugged in to a three point plug. If this was the issue, that would have been so simple (ish) to sort. Now with BT with extensions, plug adapters etc. 2 weeks of uninterrupted WiFi. That's my suggested solution. Did phone sky at least three times a week so they had plenty of evidence to release me from contract 

[Digitaljunior]

By Mesh I mean basically wifi boosters not supplied by SKY attached to the SKY router via ethernet.

Something like Belkin or LInksys do them to give you better Wifi coverage.

[Consider+leaving]

In which case no, I had a booster supplied by Sky. Thanks for confirming. Hopefully Sky can resolve this common issue for you all

[Masher-]

It's almost a daily occurrence now at just after 10pm. 
I called Sky this morning after the rigmarole of finding the number within the endless loop of the help section (0333 759 2762)

I explained the issue and he did the usual, checked the line, asked me to reset hub and check the line again. Stable connection apparently. And then he said it's been unstable in the last few days. I disagreed, it's normally a good connection without the orange light. 

He's booked an Openreach engineer to come check the line. Seems pointless to me because the issue only happens just after 10pm, not intermittently throughout the day or at other times. 

I also asked about the "Speed Guarantee". Only comes into effect when you have a connection, so this issue doesn't cover that. 

I informed him also of the amount of people having this issue at or around 10pm. I got the impression he has a post it note on his screen to not acknowledge it! 

Have to wait now for the Openreach engineer and see what they say. 

[Kev205]

10pm. Booooom! Orange light. 
I'm sure if we discuss other internet providers on this feed and offers we get. I bet this thread would get looked at. Roll on December. 

[RCV8206]

My patience with Sky broadband has finally gone because of this issue. I am switching to EE as of next week, my early termination fees will be around £250 which isn't ideal but I can't continue with the regular disconnections and no help from Sky. Just so everyone knows, EE will give you £50 towards your early termination costs

[Digitaljunior]

The VOIP amber light came on again at 10.05pm twice last week.  Still no solution offered.

I'm very close to changing to EE or BT and have given SKY 10 days to fix it.

SKY have said they will waive any termination fees due to the issues I have experienced so it maybe worth asking SKY to waive your fees as well.

[Anthonyh1976]

Since I have moved both my sons Xbox One X's to wifi rather than ethernet I haven't had any drop outs.

This may be a coincidence as Sky were looking at my issue and tweaking settings but I have never had any feedback from them!

[phillipspd]

Fingers crossed, but mine's been stable since switching Ethernet connections to WiFi