Vip no reward for Renewing contract

[TrebleTA]

So I'm a sky user and when it comes to there broadband, why can they not do deals for VIPs like if I was a new customer. 

At mo I pay for a 150mb line, for the price I'm paying, at the moment I would now be on a 500mb line, so called to see what deal I could get, as my contract is comming to a end, to find im better off canceling my contract.

As they can only offer me a bit of a discount on my deal yet no speed increase.

I haven't check on my sky account via there web page to see there. But being a long term tv customer why do I always have to swap to get a good deal on broadband?

[jamesn123]

@TrebleTA 

Because thats how this industry and many others work. Companies give new prospect customers a better deal to get them locked in and then hopefully keep them at the end of the contract. 

[TrebleTA]

Aye, but why, don't they want to keep customers, I will be using a new Broadband company and will be getting 500mb line, sky 150mb, and saving £30 a month from what they want to charge at contract end. Sky offered me £2-3 pounds off.

Also how can they charge for a streaming service you can only use if you have Internet, you think you get a basic line so you can access sky content, then update the line speed if you want more etc. 

The hole broadband service is just as you say treated like a mobile service. 

[TimmyBGood]

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@TrebleTA wrote:.

Also how can they charge for a streaming service you can only use if you have Internet, you think you get a basic line so you can access sky content, then update the line speed if you want more etc. 

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By definition a streaming service uses an internet connection.  FTTC, which is now the minimum broadband product at the vast majority of UK addresses, easily supports this at the national average of 56Mbs delivered to the ISP router.

[jamesn123 · Accepted solution]

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@TrebleTA wrote:

Aye, but why, don't they want to keep customers, I will be using a new Broadband company and will be getting 500mb line, sky 150mb, and saving £30 a month from what they want to charge at contract end. Sky offered me £2-3 pounds off.

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Because the liklihood is at the end of your contract with the new company, Sky's new customer deal will be better than the renewal offer from your new provider and you will jump back to Sky. Lately it seems that Sky are less bothered about losing customers as they assume they will come back at some point.

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@TrebleTA wrote:

Also how can they charge for a streaming service you can only use if you have Internet, you think you get a basic line so you can access sky content, then update the line speed if you want more etc. 

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Because the assumption is you have broadband with them or someone else already. The percentage of homes without broadband in the UK is about 7%. You cannot expect Sky to include broadband with their streaming product otherwise you'd be paying a fair bit more for it because they would have to provide a fixed line.