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Discussion topic: Video calls dropping out
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This message was authored by: niccolls
Message posted on 03 Jun 2026 04:15 PM
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Video calls dropping out
I've had no issues since I signed up with Sky broadband just over a year ago, but the past week my work video calls are constantly dropping out and reconnecting. Absolutely nothing in my setup has changed. I've tried restarting the router and no improvement.
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 03 Jun 2026 06:20 PM
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Re: Video calls dropping out
@niccolls try rebooting your Sky hub which should sort out issues with interference from a neighbour's WiFi.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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