Very slow upload speed

[Camm16]

Hi there,

For the past 5 days my connection's upload speed has slowed down to 0.1 - 03.mb/s. Download speed has slowed on occasion as well but not as drastically.
I've tested with wired and wireless devices and done several router restarts without success.

Any help would be appreciated, thanks

[xchrissyboix23]

@Camm16 It might be worth giving skys customer service a call as it could be an issue with the line to your home or the broadband hub itself have you tried resetting the router using the button at the back ? 

[jamesn123]

Hi @Camm16 

Your router stats show a line fault on both the downstream & upstream bands. I would recommend you contact Sky who should send out an engineer for you. You can do this via telephone or we can escalate your post to chat with a Sky advisor on the forum. 

[Camm16]

Hi @jamesn123,

Ah thank you very much (and thank you @xchrissyboix23 as well) - that makes sense, would I be able to escalate this to a Sky Advisor on the forum?

[xchrissyboix23]

@Camm16 Your very welcome. Yes @jamesn123 should be able to raise the issue to a sky advisor on the forum for you. 

[Laing1]

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@Camm16 wrote:

Hi @jamesn123,

Ah thank you very much (and thank you @xchrissyboix23 as well) - that makes sense, would I be able to escalate this to a Sky Advisor on the forum?

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@jamesn123 I have escalated this to sky

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https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Camm16.

[Lisa-P1987]

Update - Spoken to @Camm16 and they are going to call in 🙂