Very slow internet

[Faye47]

Hi, my broadband/WiFi being incredibly slow for the last 3-4 weeks. It's taking several minutes to load a webpage, 10+ hours to download an app and if you are watching tv no one else can use the Internet without the tv pausing and buffering. I have ran all the checks when logging in and everything says it's OK. Can someone help me with this please 

[Hall-205]

It will say it's ok it's a cover up so you don't blame sky you can't even contact sky I'm a new customer joined yesterday went live and got no WiFi except the room with the max hub total rubbish! 

[Chrisee]

@Faye47 Sky test connection speeds daily and you can see the results in the service checker in the My Sky app if you click through on the last result you will see the history and the guaranteed speed for your line. These results are normally reliable and the app should offer help if your line is running below the guarantee. 

If you post those results and tell us the colour of your hub and include a speed test result from a device ideally connected by ethernet rather than wifi forum members should be able to help.

@Hall-205 sorry you are having issues but while there are issues with Sky's service checker picking up line loss most of its tests appear to be accurate. The line loss issue is caused by the way the checker picks up that a line is connected which is done by having a lease open on Sky's server which takes up to an hour before that drops. If your connection is not up by this morning call Sky as inevitably you can get issues on a small number of new connections.