@john384 if you are testing on a device connected by WiFi you are likely to be measuring the speed of the WiFi connection between the hub snd your device which isnt guaranteed rather than your broadband speed which is. If you sign into the My Sky app and go into the service checker and click onnthe broadband link itvwill show tge current speed, the ghistory for the last few weeks and the guaranteed speed for your line. The app can offercto book an engineer if speeds are too low.
Assuming the speed to the hub is not the issue then you can improve WiFi speeds by making sure te hub is in the best position whichbis out in the open on a surface so its signals are not blocked by furniture etc beyond that assuming you cant move closer to the the hub you arecinto paying for more kit orca service like Sky's WiFi Max add-on.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
