Very high ping spikes constantly with Ethernet directly to router

[Savman]

Hi,

I didn't have this issue when I was previously with sky broadbandm but since upgrading to Fiber I am often getting very high ping spikes through ethernet, connected directly to the router. It makes gaming almost impossible and has become unbearably frustrating, anywhere from 300ms up to 600ms spikes every few seconds. I have tried everything but can't work out why this would be the case.

Currently there are about 17 devices that connect to the Sky Hub router, most of which through WiFi. None of these are downloading in the background, so I have no idea why it would keep spiking like it is.

Can anyone suggest any tests or ways to potentially fix this? Many thanks

Dave

[Tom-W19]

Hi @Savman 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Savman]

Hi Tom,

Yes please, I do still require help. Where does the invite go / appear? I haven't seen anything in my notifications or email? 

Please let me know the best next steps so I can get this resolved, many thanks,

Dave

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147