Very bad signal

[Andreibobina]

Very poor signal basically cuts off every a few minutes it's been like that since installed 

don't know what to do with it to make it work better 

paying more money for better WiFi and get much worse than used to be

[Chrisee]

@Andreibobina Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources. 

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

[Andreibobina]

I mean staying next to the router get a horrible signal 

I bought a new router which was supposed to be very strong WiFi 

and it's not it's rubbish 

I think I pay almost £80 a month to v and broadband and get a rubbish service from you guys 

[JimM1]

@Andreibobina Take it that you probably have the sky Max hub, that's white in colour!

[Andreibobina]

Yes that one 

[TimmyBGood]

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@Andreibobina wrote:

I bought a new router which was supposed to be very strong WiFi 

and it's not it's rubbish 

Do you mean you added the WiFi Max subscription supplement and so received a white Max Hub (it's on loan, not purchased)?

I think I pay almost £80 a month to v and broadband and get a rubbish service from you guys 

Not from us ; )

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[JimM1]

@Andreibobina If you have not tried already, then using your app, reduce the wireless securities down from WPA3-T to WPA2-PSK, link below helps and explains about it. If the 5 Ghz has auto channelled up high there is nothing that can be done about that apart from a switch off leave 5 mins and it may channel down. All the info is in the advanced section on the link!

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a