VPN not connecting - new router

[Lisa-P1987]

Hi there Jispy , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[MW230]

I've got the same issue. Upgraded to fibre a few weeks ago so have the new sky hub router and i now can't authenticate via zscaler for work so can't access external websites etc. Work IT have said it's a SKY issue. Any help appreciated.

[Steve666_beast]

Can I please be added to the list of users affected who would like a patch/update to their router. My works ANYCONNECT vpn drops regularly during the day. Thanks

[Paul_B]

I am having the same issue connecting to work vpn. I can connect to work vpn on mobile hotspot, but not via the laptop vpn connection. My IT dept have confirmed the laptop and network connections are all working as expected. Only have an issue when at home. Please can someone help me out?

[Wossa]

Same for me, work has tried everything and it still does not work. turning off Sky Shield makes no difference. As a loss as contactign sky is problematic.

[Chrisee]

@Paul_B & @Crezza if you have the new white Sky hub try the steps in this post UPnP set up

These should sort non-connection issues for your company VPNs

[Crezza]

I was called by one one the leaders from the Tech team who updated my router. So I've had no issues sense then.

Apparently a permanent fix will be rolled out in the next few months 

[Paul_B]

I have the black Sky Q router. I don't think that workaround is for my router. Any ideas for that?

[Steve666_beast]

If its just a router setting, can someone please publish it here. I have the black SR203

[Esa___555]

Hello,

I have the same issue with zscaler since 14 days I can no longer work from my home.

How can I be reached by the sky broadband hotline ?

Kind regards,

[Steve666_beast]

Please, can someone please call me with the setting changes required to fix this, my router is the black SR203    @Lisa-P1987

[Esa___555]

Could you please dm me the number incident ?

[Esa___555]

@Crezza Could you please dm me the number incident ?

[Esa___555]

My VPN is zscaler . This vpn use the following  tunnel version : V2.0 - DTLS

[Crezza]

No as I don't have it. - sorry