VPN issues

[Jeoja]

As of this morning my partner and I can no longer connect to our work VPNs. It seems from looking at other posts in the forum this is a common issue with the white Max hubs due to the rollout of MAP-T. It appears from reading other user's posts we need to have a post escalated to an expert so that we can be moved to a 1:1 mapping. We have tried to call the helpline but they didn't seem aware of the issue. If anyone could help us with this we would be appreciative.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[MW230]

I've got the same issue. My IT have said I need to opt out of IP sharing (MAP-TCNAT). I raised it on here a couple of days ago, it got escalated and then I had to upload pictures of the back of a hub and my setup so a developer will look at it. Still waiting.