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Discussion topic: VPN connection

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This message was authored by: nannybon

VPN connection

I have been working from home for 5 years without an issue recently started having issues with the VPN disconnecting and reconnecting which is stopping me working and not getting paid
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This message was authored by: Chrisee

Re: VPN connection

Posted by a Superuser, not a Sky employee. Find out more

@nannybon VPNs require a steady connection if you are using a device connected by WiFi interference could cause packet loss which can cause the VPN to drop. Simply rebooting your Sky hub can help as that causes the hub to find the least congested wifi channel which can help,in the short term.

 

Connecting your work device by Etgernet is the best solution if the issue is interference but failing that improving tge WiFi in yiur home can help,or buying a powerliine nnetworking kit that uses the mains wiring to carry the data are sensible wirkrounds.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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