29 Jun 2023 07:49 AM
I am upgrading to ultrafast fibre. Engineer booked for Tuesday. Sky have said they are sending me out a new router. I currently have a sr102 router. New router hasn't arrived yet. Will my old sr102 router be sufficient for fibre. All the tutorials on sky help show plugging phone into a port marked uk telephone on the back of the router. My current router does not have this port. It has 4 yellow ethernet ports and one purple broadband port. That is all.
Plus my Ethernet yellow ports are not labelled as it says in their help guide, so I don't know which one is the wan one.
I am worried that if I can't get my Internet sorted on the day earmarked that my daughter who works from home will not be able to work as she needs Internet access at all times.
29 Jun 2023 07:54 AM
Posted by a Superuser, not a Sky employee. Find out more
The new router can be delivered anytime up to the day before activation. What does it say in my orders on your my sky app?
Also as far as i am aware the sr102 does not have a wanoe (wan over ethernet) function
29 Jun 2023 08:26 AM
Posted by a Superuser, not a Sky employee. Find out moreNo, the SR102 (Sky Hub) will not work for FTTP. Q Hubs (ER110/115) will work, but the designated model is the SR203 (Sky Broadband Hub)
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