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Discussion topic: Upgrading to sky ultrafast fibre.

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This message was authored by EJ8 This message was authored by: EJ8

Upgrading to sky ultrafast fibre.

I am upgrading to ultrafast fibre. Engineer booked for Tuesday. Sky have said they are sending me out a new router. I currently have a sr102 router. New router hasn't arrived yet. Will my old sr102 router be sufficient for fibre. All the tutorials on sky help show plugging phone into a port marked uk telephone on the back of the router. My current router does not have this port. It has 4 yellow ethernet ports and one purple broadband port. That is all.

Plus my Ethernet yellow ports are not labelled as it says in their help guide, so I don't know which one is the wan  one.

I am worried that if I can't get my Internet sorted on the day earmarked that my daughter who works from home will not be able to work as she needs Internet access at all times. 

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Upgrading to sky ultrafast fibre.

Posted by a Superuser, not a Sky employee. Find out more

@EJ8 

 

The new router can be delivered anytime up to the day before activation. What does it say in my orders on your my sky app?

 

Also as far as i am aware the sr102 does not have a wanoe (wan over ethernet) function

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Upgrading to sky ultrafast fibre.

Posted by a Superuser, not a Sky employee. Find out more

@EJ8 

No, the SR102 (Sky Hub) will not work for FTTP.  Q Hubs (ER110/115) will work, but the designated model is the SR203 (Sky Broadband Hub)

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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