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Discussion topic: Upgrading from essential to superfast

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This message was authored by Tilly92x This message was authored by: Tilly92x

Upgrading from essential to superfast

Hi, I upgraded from essential to superfast broadband yesterday, I was told no new equipment was needed. When can I expect to see the faster speeds? Thanks
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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Upgrading from essential to superfast

Posted by a Superuser, not a Sky employee. Find out more

@Tilly92x 

 

The maximum speed of the new line is determined over the first ten days but unless your cabinet is a long way away then you should see some difference already

 

What speed were you getting on adsl2 and could you,post you hub stats as shown below

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Upgrading from essential to superfast

Posted by a Superuser, not a Sky employee. Find out more

@Tilly92x wrote:
 I upgraded from essential to superfast broadband yesterday

Was that when you placed the order, or the activation date you were advised of?

 

Typically there would be a ten day working lead time for Openreach to move an address from ADSL to FTTC as it's a new service running from a different external location.

 

Where Superfast is provisioned over FTTP there's also a whole new physical installation at the address.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Tilly92x
Topic Author
This message was authored by Tilly92x This message was authored by: Tilly92x

Re: Upgrading from essential to superfast

Hi, we've been getting speeds between 5 and 6.9 mb/s 😬 6.9 is what the last check showed as 

 

Here's the hub stats, hope I've done this right 

 

System Up Time: 191:07:57

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN PPPoA 56968 82308 0 504932 262931 00:07:08 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 4136253 226468 0 11688 0 191:06:06 WLAN (5 GHz) Up 81698980 65323105 0 0 0 191:06:02


Broadband Link Downstream Upstream Connection Speed 6174 kbps 605 kbps Line Attenuation 54.0 dB 33.8 dB Noise Margin 9.3 dB 17.1 dB
Tilly92x
Topic Author
This message was authored by Tilly92x This message was authored by: Tilly92x

Re: Upgrading from essential to superfast

Ah okay, this was the date I placed the order, when I asked for more information he just said it would switch over as of that day but I was getting a bit confused so I may have misunderstood 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Upgrading from essential to superfast

Posted by a Superuser, not a Sky employee. Find out more

@Tilly92x 

Your stats confirm you are still on ADSL.

Your switchover should happen 14 or 10 working days after you placed the order as an engineer is required to visit your local cabinet and switch your line over. The engineer will not be required at your property though.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Upgrading from essential to superfast

Posted by a Superuser, not a Sky employee. Find out more

@jamesn123 wrote:

@Tilly92x 

Your stats confirm you are still on ADSL.

Your switchover should happen 14 or 10 working days after you placed the order as an engineer is required to visit your local cabinet and switch your line over. The engineer will not be required at your property though.


This is only if you are actually being moved to FTTC. If Sky told you when you placed the order that you wouldn't need an engineer then its likely you are going on to FTTC. However there is also a small chance you'll be going on to FTTP instead.

 

If you go to this website and use the 'address checker' then post the resulting table here for us to see then we can tell you for certain which technology you'll be put on. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Tilly92x
Topic Author
This message was authored by Tilly92x This message was authored by: Tilly92x

Re: Upgrading from essential to superfast

Screenshot_20230926_163720_Samsung Internet.jpg

Tilly92x
Topic Author
This message was authored by Tilly92x This message was authored by: Tilly92x

Re: Upgrading from essential to superfast

Screenshot_20230926_163720_Samsung Internet.jpg

Screenshot_20230926_163726_Samsung Internet.jpg

Tilly92x
Topic Author
This message was authored by Tilly92x This message was authored by: Tilly92x

Re: Upgrading from essential to superfast

I think I've attached the correct table thanks 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Upgrading from essential to superfast

Posted by a Superuser, not a Sky employee. Find out more

@Tilly92x 

Yep can see 'FTTP is not avaliable' so you'll be getting an engineer free upgrade in approx 10 days. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Upgrading from essential to superfast

Posted by a Superuser, not a Sky employee. Find out more

@jamesn123 wrote:

@Tilly92x 

Yep can see 'FTTP is not avaliable' so you'll be getting an engineer free upgrade in approx 10 days. 


And top speed FTTC at that ; )

 

The cabinet must be in the garden....

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Upgrading from essential to superfast

Posted by a Superuser, not a Sky employee. Find out more

@TimmyBGood 

 

79-80 Mbps on clean and impacted and handback threshold 74Mbps i wonder what skys guarantee will be

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Upgrading from essential to superfast

Posted by a Superuser, not a Sky employee. Find out more

@TimmyBGood wrote:

@jamesn123 wrote:

@Tilly92x 

Yep can see 'FTTP is not avaliable' so you'll be getting an engineer free upgrade in approx 10 days. 


And top speed FTTC at that ; )

 

The cabinet must be in the garden....


Yes I have never seen such a high prediction 🤣

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Tilly92x
Topic Author
This message was authored by Tilly92x This message was authored by: Tilly92x

Re: Upgrading from essential to superfast

Should I not have very high hopes 🙈😂 thanks for confirming for me that's helpful and saved me a long wait on a phonecall!

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