Upgrading from essential to superfast

[Tilly92x]

Hi, I upgraded from essential to superfast broadband yesterday, I was told no new equipment was needed. When can I expect to see the faster speeds? Thanks

[cookiemonsteruk]

@Tilly92x 

The maximum speed of the new line is determined over the first ten days but unless your cabinet is a long way away then you should see some difference already

What speed were you getting on adsl2 and could you,post you hub stats as shown below

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[TimmyBGood]

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@Tilly92x wrote:
 I upgraded from essential to superfast broadband yesterday

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Was that when you placed the order, or the activation date you were advised of?

Typically there would be a ten day working lead time for Openreach to move an address from ADSL to FTTC as it's a new service running from a different external location.

Where Superfast is provisioned over FTTP there's also a whole new physical installation at the address.

[Tilly92x]

Hi, we've been getting speeds between 5 and 6.9 mb/s 😬 6.9 is what the last check showed as 

Here's the hub stats, hope I've done this right 

System Up Time: 191:07:57

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN PPPoA 56968 82308 0 504932 262931 00:07:08 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 4136253 226468 0 11688 0 191:06:06 WLAN (5 GHz) Up 81698980 65323105 0 0 0 191:06:02

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Broadband Link Downstream Upstream Connection Speed 6174 kbps 605 kbps Line Attenuation 54.0 dB 33.8 dB Noise Margin 9.3 dB 17.1 dB

[Tilly92x]

Ah okay, this was the date I placed the order, when I asked for more information he just said it would switch over as of that day but I was getting a bit confused so I may have misunderstood 

[jamesn123]

@Tilly92x 

Your stats confirm you are still on ADSL.

Your switchover should happen 14 or 10 working days after you placed the order as an engineer is required to visit your local cabinet and switch your line over. The engineer will not be required at your property though.

[jamesn123]

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@jamesn123 wrote:

@Tilly92x 

Your stats confirm you are still on ADSL.

Your switchover should happen 14 or 10 working days after you placed the order as an engineer is required to visit your local cabinet and switch your line over. The engineer will not be required at your property though.

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This is only if you are actually being moved to FTTC. If Sky told you when you placed the order that you wouldn't need an engineer then its likely you are going on to FTTC. However there is also a small chance you'll be going on to FTTP instead.

If you go to this website and use the 'address checker' then post the resulting table here for us to see then we can tell you for certain which technology you'll be put on. 

[Tilly92x]

 

[Tilly92x]

 

 

[Tilly92x]

I think I've attached the correct table thanks 

[jamesn123]

@Tilly92x 

Yep can see 'FTTP is not avaliable' so you'll be getting an engineer free upgrade in approx 10 days. 

[TimmyBGood]

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@jamesn123 wrote:

@Tilly92x 

Yep can see 'FTTP is not avaliable' so you'll be getting an engineer free upgrade in approx 10 days. 

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And top speed FTTC at that ; )

The cabinet must be in the garden....

[cookiemonsteruk]

@TimmyBGood 

79-80 Mbps on clean and impacted and handback threshold 74Mbps i wonder what skys guarantee will be

[jamesn123]

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@TimmyBGood wrote:

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@jamesn123 wrote:

@Tilly92x 

Yep can see 'FTTP is not avaliable' so you'll be getting an engineer free upgrade in approx 10 days. 

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And top speed FTTC at that ; )

The cabinet must be in the garden....

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Yes I have never seen such a high prediction 🤣

[Tilly92x]

Should I not have very high hopes 🙈😂 thanks for confirming for me that's helpful and saved me a long wait on a phonecall!