Discussion topic: Upgraded to Sky max hub but now Samsung TV not connecting to wifi

This message was authored by: Lizzie231 · ‎22 Dec 2024

Upgraded to Sky Max Hub but Samsung TV Model : UE32T5300CK will not connect to WiFi. It was fine on previous router. All other devices connecting to Sky Max Hub ok. Contacted Sky support but they were unable to find resolution.
has anyone had same problem and fixed it?

This message was authored by: TimmyBGood · ‎22 Dec 2024

@Lizzie231

With a white Max Hub you may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by: TimmyBGood · ‎22 Dec 2024

@Lizzie231

With a white Max Hub you may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Lizzie231 · ‎24 Dec 2024

Thank you, this worked. Pity Sky technical support aren't aware of this as I spent over an hour on call to them and they didn't have a fix. In the end they told me to contact Samsung.

Discussion topic: Upgraded to Sky max hub but now Samsung TV not connecting to wifi

Upgraded to Sky max hub but now Samsung TV not connecting to wifi

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Re: Upgraded to Sky max hub but now Samsung TV not connecting to wifi

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