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Discussion topic: Upgraded my subscription but still getting the same speed

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This message was authored by: VSLJames

Message posted on ‎30 May 2025 07:56 AM

Re: Upgraded my subscription but still getting the same speed

Oh interesting. On a wired connection. Seeing between 2% - 5% packet loss, which seems high?

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Message posted on ‎30 May 2025 07:59 AM - last edited: ‎30 May 2025 08:01 AM

Re: Upgraded my subscription but still getting the same speed

@VSLJames Yes it is, you have something else as i said going on, would reset BOTH your hub and the ONT but also switch them off for 30 mins, it's when you have the time to do it! 

 

It may also be the device that is happening too so can you run a teams call test say on a mobile for a quick test,

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