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Discussion topic: Upgrade

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This message was authored by Dominic1616 This message was authored by: Dominic1616

Upgrade

I have paid for the upgrade, from 25mps to 500mps and sky are still not giving me the speed I have paid for.

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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Upgrade

Posted by a Superuser, not a Sky employee. Find out more

@Dominic1616 wrote:
I have paid for the upgrade, from 25mps to 500mps and sky are still not giving me the speed I have paid for.

25Mbs to 500Mbs suggests a move from FTTC to FTTP: if the FTTP infrastructure installation hasn't happened yet then there's no way to deliver that kind of speed.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by bemak187 This message was authored by: bemak187

Re: Upgrade

@Dominic1616 When you say you arent getting the speed you pay for what tests are you doing that make you think you arent getting the full speed?  If over wifi you most likely wont get the full 500meg unless basically next to the router.

This message was authored by Highlinder This message was authored by: Highlinder

Re: Upgrade

Posted by a Superuser, not a Sky employee. Find out more

@Dominic1616  When did you upgrade your broadband package? Which device are you trying to measure this speed on?



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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Upgrade

Posted by a Superuser, not a Sky employee. Find out more

@Dominic1616 wrote:
I have paid for the upgrade, from 25mps to 500mps and sky are still not giving me the speed I have paid for.

25Mbs to 500Mbs suggests a move from FTTC to FTTP: if the FTTP infrastructure installation hasn't happened yet then there's no way to deliver that kind of speed.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Dominic1616
Topic Author
This message was authored by Dominic1616 This message was authored by: Dominic1616

Re: Upgrade

Morning, sorry for de delay.

 

The full to house fibre instalation is already installed at the property. From what i understand there should be no problems in giving me that speed through the fibre if they promised the could.  

 

It has now been around 8 days and the speed is 70/80 mbps more or less.

 

Interestingly i receiveed an email yesterday stating that due to the speed promise that they havent kept their promise on their side i am free to leave the contract whenever with no penalties.

 

 

My question now is are they going to sort out my internet speed or is it just going to stay as it is ?

Dominic1616
Topic Author
This message was authored by Dominic1616 This message was authored by: Dominic1616

Re: Upgrade

A week ago and tried measuring via ETH and Wifi.

This message was authored by Chrisee This message was authored by: Chrisee

Re: Upgrade

Posted by a Superuser, not a Sky employee. Find out more

@Dominic1616 are you in Ireland by any chance? It would help if you post your Sky hub's stats as they will give the information forum members need to advise you see Find your Sky Broadband router statistics

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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