Upgrade question

[FuriousD]

Assume you can use a different ethernet cable and of a different length as the router is not right next door to where the boradband comes in.

[cookiemonsteruk]

@FuriousD 

You can use any length (up to 100meres) of category 5e ethernet cable

[TimmyBGood]

@Chrisee 

I'd agree, except previous posts suggest G.fast to FTTP gets a 204 to 203 swap despite this not actually being necessary.

[FuriousD]

Just an update.

Agreed to move to Fibre 300 on 28th March.  First activation date and engineer visit was 9th May, ok its a while away but not a massive problem.  Looking in my orders on the app it listed Sky Engineer visit, full fibre activation and sky hub delivery.  All ok.

I get a text on Tueday from Openreach on behalf of sky saying they have completed the work to the network and can offer me an earlier appointment from 11th Apr, great!  Just text back 11th Apr which i did.  Reply saying they will confirm date and timeslot shortly.

Get a text from Sky on Wednesday saying Openreach will now complete the set up, any problems call.

Openreach text yesteday confirming 11th Apr and time.  All good,

However looking at my order in the app it states Sky engineer cancelled (correct as Openreach are now doing it).  But it also say action required on my activation order, when i view it says to go to message centre and there isnt anything.  Also the new router hasnt even been dispatched yet.  Tried live chat and only get the bot.  Tried calling and it say there is high demand and they know some orders are taking longer so just check the orders page, this doesnt actually tell me anything though, the router is still awaiting dispatch. 

[FuriousD]

Hi all,

My orders pages hasnt updated and still shows the following.  I have tried calling Sky and that department is closed please call back between 9am-9pm 7 days a week.  It is between those times at the moment.  Facebook help was no help, said to call....

I understand that the hub is normally sent 5 days before activation.  I have Openreach coming on Friday this week.  

When i click on view below and as there is action required is says your broadband activation has changed.  It was for 9th May, following text from Openreach it is now 11th April (this Friday).  When i visit my message center there is not further information.

Appreciate this is a customer forum so people might not be able to help.