Discussion topic: New sky max hub not activating
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Message posted on 12 Oct 2024 05:30 PM
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New sky max hub not activating
New sky max hub and pod arrived Monday, activation date was Sunday (day before). Installed hub and at the end it said "we're setting up your max hub. This may take up to 20 minutes". It's now day 5 and still waiting. I've tried
reinstalling as advised at the bottom of the screen
I've tried resetting the hub by holding wsp button for 30 seconds
I've tried deleting the app and reinstalling
I've been in touch with sky and they seem baffled by it and told me to do all the above and wait 24 hours but still not working. I also can't connect the pod as it says the hub isn't activated.
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All Replies
Message posted on 12 Oct 2024 05:42 PM
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Re: New sky max hub not activating
@Abbie92 your's is the second similar post I have answered today. Unfortunately there is very little you ccan do yourself so I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 13 Oct 2024 08:38 AM
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Re: New sky max hub not activating
Thanks for escalating this. We’ve sent an invite to chat.
Lisa - Sky Tech Team Expert
Message posted on 15 Oct 2024 10:08 AM
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Re: New sky max hub not activating
Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
Message posted on 17 Oct 2024 10:25 PM
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Re: New sky max hub not activating
I'm having the same issue, just got my pod yesterday and its been saying my hub needs to activate from 9am yesterday.
Message posted on 18 Oct 2024 07:57 AM
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Re: New sky max hub not activating
@Holly1127 if tgecsettings for the Sky Max hub are not appearing in the My Sky app after signing out, closing and re-opening the app give Skybs call.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 18 Oct 2024 09:26 PM
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Re: New sky max hub not activating
Still need help. Hub max still same as before
Message posted on 19 Oct 2024 10:00 PM
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Re: New sky max hub not activating
This is the same issue I am having. Have uninstalled the app, reinstalled it, signed out and signed back in as well as checking the hub itself. Been trying now for last the day or so.
Message posted on 19 Oct 2024 10:37 PM
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Re: New sky max hub not activating
I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 20 Oct 2024 06:46 AM
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Re: New sky max hub not activating
I had same problem when my Sky Max hub and extender arrived on 7/10/24 - Sky Engineer came on 17/10/24 who was brilliant. It seems like the Sky Max hubs being shipped out need a firmware update. Engineer contacted SSC and gave them a BBP1 code and they started an update. So hub now connected and all devices, except for 2 Amazon Echo Show speakers which have poor connection (still work though). Hope this helps🙏
Message posted on 20 Oct 2024 08:44 AM
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Re: New sky max hub not activating
Thanks for escalating this. We’ve sent an invite to @Kat8584 to chat.
Message posted on 20 Oct 2024 09:16 AM
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Re: New sky max hub not activating
Have an appointment for a Sky Engineer to inspect our system on 28/10/24 so hopefully this will resolve any issues. All of our connected devices are working apart from two Amazon Echo Dot speaker which are showing poor connection - they still function OK so not a major problem
Message posted on 29 Oct 2024 08:08 AM
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Re: New sky max hub not activating
Hi I'm having the same issue can't get my sky max hub to activate to connect booster pod, was on the phone to sky last night for 2 1/2 hours resetting hub, delete app, reinstall app, and still saying we are connecting to hub can take up to 20 minutes!!
Message posted on 29 Oct 2024 08:43 AM
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Re: New sky max hub not activating
Mine is working fine after 2 x visits by Sky Engineers. The Sky Max Hub needed a firmware update which was requested by the first Engineer. After that the second Engineer checked over the system with his Sky X-Ray scanner - two devices (Echo Dot Speakers) were showing poor connection even though they work OK. All other devices are good such as Ring devices, other Echo devices, wireless printers, Mac laptop and Hive heating controls. Sky Engineers were great👏
Message posted on 30 Oct 2024 04:24 PM
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Re: New sky max hub not activating
I am having the same issue, my box was delivered on 22/10/2024 and was activated on 29/10/2024
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