Discussion topic: Upgrade offer for BB
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Message posted on 04 Jul 2025 11:59 AM
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Upgrade offer for BB
Recently moved to Sky Broadband, by their own admission the service is not up to the contract agreement speeds, they offered an upgrade just now till the end of my agreement but provided no details of how to take up the offer...any ideas please?
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All Replies
Message posted on 04 Jul 2025 12:19 PM
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Re: Upgrade offer for BB
@Proops23 How was this offer made to you in what form?
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Message posted on 04 Jul 2025 12:39 PM
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Re: Upgrade offer for BB
By email when I has tested by speed earlier today
Message posted on 04 Jul 2025 03:10 PM
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Re: Upgrade offer for BB
@Proops23 Is there no link to follow to enable you to see what the upgrade options are that came in the email?
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Message posted on 04 Jul 2025 03:37 PM
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Re: Upgrade offer for BB
Nothing
Message posted on 04 Jul 2025 03:43 PM
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Re: Upgrade offer for BB
@Proops23 Give Sky a call and see what they say to you regarding the email that you got and see if they give you any options to upgrade. Did the email give you any price on what the upgrade might cost?
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Message posted on 04 Jul 2025 03:51 PM
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Re: Upgrade offer for BB
Free upgrade offered but I have called them and there is nothing better to upgrade to sadly !
Message posted on 04 Jul 2025 04:08 PM
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Re: Upgrade offer for BB
@Proops23 You do not say what the free upgrade was, but it might have been for a future FREE, and as you have not taken any offer who knows! The standard charge/s where £115 + anything additional and sky waived all of those so that was a saving!
Message posted on 04 Jul 2025 04:09 PM
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Re: Upgrade offer for BB
The free upgrade was a proposed better deal serving our broadband which they cannot offer in my locale. All round waste of time essentially.
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