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Discussion topic: Upgrade offer for BB

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This message was authored by: Proops23

Upgrade offer for BB

Recently moved to Sky Broadband, by their own admission the service is not up to the contract agreement speeds, they offered an upgrade just now till the end of my agreement but provided no details of how to take up the offer...any ideas please?

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This message was authored by: Highlinder

Re: Upgrade offer for BB

Posted by a Superuser, not a Sky employee. Find out more

@Proops23  How was this offer made to you in what form?

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This message was authored by: Proops23

Re: Upgrade offer for BB

By email when I has tested by speed earlier today

This message was authored by: Highlinder

Re: Upgrade offer for BB

Posted by a Superuser, not a Sky employee. Find out more

@Proops23  Is there no link to follow to enable you to see what the upgrade options are that came in the email?

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This message was authored by: Proops23

Re: Upgrade offer for BB

Nothing 

This message was authored by: Highlinder

Re: Upgrade offer for BB

Posted by a Superuser, not a Sky employee. Find out more

@Proops23  Give Sky a call and see what they say to you regarding the email that you got and see if they give you any options to upgrade. Did the email give you any price on what the upgrade might cost?

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This message was authored by: Proops23

Re: Upgrade offer for BB

Free upgrade offered but I have called them and there is nothing better to upgrade to sadly ! 

This message was authored by: JimM1

Re: Upgrade offer for BB

@Proops23 You do not say what the free upgrade was, but it might have been for a future FREE, and as you have not taken any offer who knows! The standard charge/s where £115 + anything additional and sky waived all of those so that was a saving! 

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This message was authored by: Proops23

Re: Upgrade offer for BB

The free upgrade was a proposed better deal serving our broadband which they cannot offer in my locale. All round waste of time essentially.

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