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Discussion topic: Upgrade of router - old box return?

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This message was authored by: Rosco1986

Upgrade of router - old box return?

I have recently upgraded to the new white router and sky haven't specified if the old black sky q one needs to be sent back. Is this the case or can the old one just be discarded. Thanks

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This message was authored by: caesarome

Re: Upgrade of router - old box return?

Posted by a Superuser, not a Sky employee. Find out more

@Rosco1986 

It will need to be returned to Sky so you can do that via here as this link will help you to print the return label and return it via Royal Mail:

 

https://www.sky.com/help/articles/return-tv-broadband


Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

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