Upgrade having a negative impact

[TerryC82]

We recently upgraded to gigafast so we could get faster upload/download speeds, however we're starting to have some connectivity issues we didn't have previously. Seems unusual to upgrade but receive a more detrimental service - and it makes it difficult to work from home when the Wi-Fi intermittently drops off.

[JimM1]

@TerryC82 Try the diagnostic checker, if nothing is found then call sky and have them check at there end!

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start