0

Discussion topic: Upgrade but no speed evident

Reply
Avatar for Debi88kay
Level 1 icon
What's this?
This message was authored by: Debi88kay

Message posted on ‎31 Aug 2024 07:03 PM

Upgrade but no speed evident

You was meant to update my sky broadband, so far no evidence of a better performance. It is even worse, with buffering and slow speed. Not acceptable

Report post
Post 1 of 4
493 Views
0 Likes
Reply
Reply

All Replies

Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎31 Aug 2024 07:04 PM

Re: Upgrade but no speed evident

Posted by a Superuser, not a Sky employee. Find out more

@Debi88kay  What did you upgrade from & to?

 

What speeds are you expecting now?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 4
490 Views
0 Likes
Reply
Avatar for Debi88kay
Level 1 icon
What's this?
Topic Author
This message was authored by: Debi88kay

Message posted on ‎31 Aug 2024 07:11 PM

Re: Upgrade but no speed evident

I had a Sky Q upgraded to new connection in June, a new line. No improvement, the FAST APP provided is just a fake connection speed

 

Report post
Post 3 of 4
480 Views
0 Likes
Reply
Avatar for Debi88kay
Level 1 icon
What's this?
Topic Author
This message was authored by: Debi88kay

Message posted on ‎31 Aug 2024 07:12 PM

Re: Upgrade but no speed evident

I was told should be 150, not even close

 

Report post
Post 4 of 4
475 Views
0 Likes
Reply
Reply