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Discussion topic: Upgrade but no speed evident

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This message was authored by: Debi88kay

Message posted on ‎31 Aug 2024 07:03 PM

Upgrade but no speed evident

You was meant to update my sky broadband, so far no evidence of a better performance. It is even worse, with buffering and slow speed. Not acceptable

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This message was authored by: GD1

Message posted on ‎31 Aug 2024 07:04 PM

Re: Upgrade but no speed evident

Posted by a Superuser, not a Sky employee. Find out more

@Debi88kay  What did you upgrade from & to?

 

What speeds are you expecting now?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Debi88kay

Message posted on ‎31 Aug 2024 07:11 PM

Re: Upgrade but no speed evident

I had a Sky Q upgraded to new connection in June, a new line. No improvement, the FAST APP provided is just a fake connection speed

 

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This message was authored by: Debi88kay

Message posted on ‎31 Aug 2024 07:12 PM

Re: Upgrade but no speed evident

I was told should be 150, not even close

 

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