@BabbacombeBabe As customers we have no access to your account, you don't need full fibre for Sky Q as the live channels are delivered via satellite, only On demand needs a broadband connection.
If you check the link here https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome it will show what is available at your property, if you could take a screen shot and post here (remove any address data before posting) the community may be able to advise of your options.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
