Updat broadband hub letter

[Daniel0210]

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@Sicky wrote:

And I can't even find a phone number anywhere

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@Sicky 

150 from your Sky Talk landline is the easiest way. 

[Val45]

Can I get a new Sky q hub, as I received a letter from sky saying that it no longer receives service and security updates!

What aren't they  sending these new hubs out automatically?? We may enough for our broadband, surely this should be a standard? 

[Daniel0210]

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@Val45 wrote:

Can I get a new Sky q hub, as I received a letter from sky saying that it no longer receives service and security updates

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@Val45 

Not a Sky Q hub. No. They are being replaced in batches. 

[Val45]

If it's not a sky q hub I need renewed, is it my modem that needs renewed or upgraded?

[TimmyBGood]

@Val45 

The ER110 and ER115 internet routers are Q Hubs.  These and all Sky Hubs models before them no longer meet UK regulations for such devices, although there's no particular risk or urgency.

[TimmyBGood]

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@Val45 wrote:

Can I get a new Sky q hub, as I received a letter from sky saying that it no longer receives service and security updates!

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From December 2025.  There's no particular risk or urgency: these models just don't meet new UK government regulations for such devices.

[davy+m]

When the new hub arrives what do I do with the old one 

[caesarome]

@davy+m 

I returned mine using this:

https://www.sky.com/help/articles/return-tv-broadband

[Daniel0210]

@davy+m 

When my Sky Q hub was replaced a few weeks ago one of the emails did state it didn't need returning.

[SpikeX1X]

Told to keep it as they are no good

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[Ann118]

I can't see anything on the website when I logged in, so do we just wait and they contact us again regarding replacement nearer to the end of December?

[Samantha45]

I just called them. Sky are sending me a new hub which works via fibre rather than what I currently have.  Price has increased by £1 per month and an engineer is coming in 2 weeks to do the connection etc.  So far the process has been simple and the guy I spoke to was very helpful

[SpikeX1X]

Was going to fo that, but commits to a 2 Yr contract. Sky getting expensive now so looking for alternative  cheaper when current one runs out

[blam5000]

I received a letter today and they must have had my email address, they just emailed me with my 10 year members badge , whoopie do.. they are rubbish.