1 Gbps connection only gives 550Mbps speed, Only 1 connected device

[AnkurAnand]

Ireland - Dublin 

I recently had a SKY broadband connection installed with a 1 Gbps speed plan, but I have never received the promised speed. Despite having only one device connected, my speed tests consistently show a maximum of 550 Mbps, which is nearly half of the advertised speed.

I have already checked my setup and ensured there are no other devices consuming bandwidth. Given that I subscribed to a 1 Gbps plan, I expect speeds much closer to this, especially under optimal conditions.

[Chrisee]

@AnkurAnand how is thst device networked and do you have a black orcwhite Sky hub?

[AnkurAnand]

IT is Black [ Sky Broadband Hub ] Connected via LAn Cable to the Optical Fiber Hub . There is No Phone. 

[Chrisee]

@AnkurAnand the black Sky hub can deliver the full 900Mb/s over its LAN ethernet connection but given it is a WiFi5 device the WiFi speeds tops out around 650Mb/s so your 550Mb/s sounds quite likely. You need a WiFi6 device and hub to access the full speed over  WiFi. However given apart from downloading very few apps can use the 550Mb/s let alone need more. 

[AnkurAnand]

Thank you very much for the explanation.

I’ll ask Sky to downgrade or cancel the package since they advertised 1 Gbps speed but provided a box that can’t go beyond 550 Mbps. I’d rather switch to the 500 Mbps plan

Best Regards!

[jamesn123]

@AnkurAnand 

The advertised speed is for ethernet connected devices, not WiFi. This is the same for all ISPs

[AnkurAnand]

I have checked with Ethernet Cable the speed is still under 570 Mbps. Sorry to say but this is such a Headache to beg for speed 

[AnkurAnand]

Plz reply 

What sped do you actually get on 1 GB ultrafast connection ? I am getting only 550 Mbps

[Daniel0210]

@AnkurAnand 

No need for a separate thread so have merged with your original posts. 

[jamesn123]

@AnkurAnand 

This is not a live chat, its a forum, responses will not be instant. Additionally you are not speaking to Sky, the forum is mainly other customers offering assistance. 

When you completed the ethernet based speedtest was it on a quiet network? E.g. other devices disconnected?

Was the device wired directly to the hub and not through something like a switch, splitter, booster, extender or powerline adapters?