Unstable connection

[LoAnt]

Our connection is not stable - it kicks me out of Teams calls when working in the day and cuts off our home alarm connection in the midddle of the night. The website confirms that our connection is not stable but doesn't give any solution. Rang sky and they can't seem to see a problem. They have an engineer booked but I wondered if there was a fix I can try? 

[LoAnt]

 

[mae-3]

@LoAnt 

The router stats don't show any obvious fault with the exception that the connection or router was disconnected 20 minutes before the router stats were posted.

If you didn't switch off the power or reboot the router that would indicate instability and a sign the router is faulty and needs replacing by Sky. Power supply fault be my suggestion for the fault?

And I note you are using wireless the majority of the time but the alarm system is likely a wired connection. If it is just wireless you are using then repositioning the place of the router to a better location may help.

[LoAnt]

Thank you - yes it was rebooted 20 minutes prior to the stats. I guess it needs to be running much longer to show a fault?  The unstable connection has shown on the website for a few days now and nothing seems to help - have tried moving the router already @mae-3 

[Chrisee]

@LoAnt we need to establish what happens when you lose connection next time it happens look at the hub's LEDs. If the internet light is amber it indicates a line issue however if its still green then the issue is being caused by loss of connection in your home.

If its an internal  my money would be on something is causing the signal to drop.  Try to think about what electrical kit is switching on or off when you lose connection as a spark can knock out wifi as can a faulty device like a microwave, fluorescent light or thermostat. .