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Discussion topic: Unresolved intermittent WiFi outages

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This message was authored by Bramser This message was authored by: Bramser

Unresolved intermittent WiFi outages

Sky broadband technical department say they can't find anything wrong with my broadband service. I reported it keeps dropping out. The have replaced the router and its cable  to my phone line master socket. The problem has not been solved. 3 outages this afternoon alone. Received a text today saying sky think it's fixed. It's not.  It used to be a rare occurrence. Now it's at least 3 times a day. Poor service. Everything h I. The house including my Q box has been replaced. The fault is external. I've asked for this to be investigated ( yesterday). I was told I'd get a call back within 72 hours. Nothing except the above mentioned text message. Not happy. There is plainly a problem. 

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Unresolved intermittent WiFi outages

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Addie15 This message was authored by: Addie15

Re: Unresolved intermittent WiFi outages

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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