Unreliable Router Connection

[Alsauba]

I'm having difficulty with reliable connection. I'm not fully certified with the level of services offered by sky. 

[Chrisee]

@Alsauba if you want help from forum members will have to give details of your issues and run some basic checcks yourself starting with the online service checker in the My Sky app also pist if you are using a partial fibrecservice overca copper phone line or full,fibre connected via an ONT unit on the wall with lights.