Unable to connect

[BazLoz77]

Hi

I have Sky Q, and am unable to connect my TV to the broadband. I can connect other devices to the broadband. Originally I connected via a Ethernet cable, but just recently have changed my room around, and am unable now to do this. I have a Sky SB601 wireless booster, does this work with Sky Q? If not, does anyone have any other suggestions please?

[TimmyBGood]

@BazLoz77 

The 601 is the booster to match the 2013 Sky Hub (SR102) and so pre-dates Sky Q (2016 onwards)

If you log a Q television problem with Sky, they should loan a Q wireless booster.

[jamesn123]

Hi @BazLoz77 

No that booster does not work with Sky Q or the newer routers so it should not be used.

If you have changed from ethernet to WiFi on the Q box you'll first need to reset the network settings on your Sky Q box, then set it up as WiFi and connect it to your hub via WPS. Have you done this?

[BazLoz77]

Hi @jamesn123 

Thank you for your reply. I have not tried that, as just assumed it would automatically connect. Unfortunately I'm not very technical, so is this simple to do?

[jamesn123]

@BazLoz77 

Unfortunately it isnt magic and wont just work. 

You can follow the guide below

https://www.sky.com/help/articles/setting-up-sky-q-do-you-have-a-sky-hub

[BazLoz77]

Hi @jamesn123 

I have tried that option. There is not a reset option. The only option available is to connect via WPS. I have tried this, and the WPS flashes, but it's still not connecting. That's why I thought about the Wireless booster. Do I need to contact the Sky technical team? 

[jamesn123]

@BazLoz77 

If you use the 'Connect via Sky Broadband WiFi' and pressing the WPS button on both the Sky Q box & Router doesnt work then you may need to contact Sky about it.

[BazLoz77]

Hi @jamesn123 

Thank you for your responses. I shall keep trying, and contact Sky tomorrow if I'm not successful. 

[BazLoz77]

Hi All

Thank you for your quick responses. I contacted Sky yesterday, and after 90 minutes with tech people on the phone, I'm connected!!