Unable to connect to sky hub to Q box

[NMc88]

Hi!

Our Q box will no longer connect to the Sky Hub it's been fine until 2/3 days ago. We have reset, unplugged, followed the on screen instructions and still won't connect.

Feeling frustrated! Any ideas?

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you NMc88. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks