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Discussion topic: Unable to connect new account to Sky ID

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This message was authored by: SA001

Message posted on ‎27 Sep 2025 12:14 AM

Unable to connect new account to Sky ID

I ordered wifi and had it installed on 19th, I've not had any welcome email to set up and activate my account, I can't view my bills, make payments, tried to connect my sky ID but I don't have an account number and when I put my postcode and title in it says unexpected error, please help because I'm just going round in circles on this website

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎28 Sep 2025 04:19 PM

Re: Unable to connect new account to Sky ID

Posted by a Superuser, not a Sky employee. Find out more
@SA001 wrote:

when I put my postcode and title in it says unexpected error, please help because I'm just going round in circles on this website

@SA001 

Make sure your title (Mr, Mrs etc..) and surname is filled in here:


https://www.sky.com/mydetails/sky-id

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