Unable to connect after activation

[Sean683]

I received a text to say the line had been activated on 27/9. Tried to connect to hub via wifi with given password and ssid. 
get invalid password message despite being meticulous and trying multiple times with show password. 

phoned "customer services" - told there was an issue which meant they could not diagnose the issue, and they would call back. They didn't. I called again , to chase and was told they were still investigating the issue and would give me an update on 13/10.!!!!

what a joke. 
anybody had similar issue and appalling customer service with not resolution time given, just a response sLA of a week. 
think I need to cancel and find a decent supplier. 

[Chrisee]

@Sean683 as a start factory reset the hub which if it is white is done by holding in the WPS button until the led flashes green which takes 30 seconds. If you have a black hub press and hold in the rest pin for 20 seconds until the power LED flashes.

Thst alone may mean your devices will connect as therecwas an issue around your activation date wherecfirmware meant the hubs were not trznsmitting the SSID. However I know it sounds stupid but check you are reading the pass code correctly as the figure 1 can be confused with a letter I or a 0 with an O.