Unable to connect Sky Max Pod

[Kayaitch]

I am unable to connect my Sky Max Pod to the hub, I have called twice now and not been helped. I cant find the instructions to add the pod manually, I have moved the pod so that it is about 3 metres from the hub, I have turned the hub off, reset the hub and also turned off and reset the pod. Nothing seems to work. Has anyone got any ideas? I have an engineer booked but the first available slot is 31st December 2024.

[Greenfingers001]

Hi there @Kayaitch , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147