Unable to Connect to PS5

[jackrno1]

I have recently had new wifi installed it tells me whenever i try to connect to this new internet that PS5 does not support ipv6 only networks and ive tried to find a contact number to ask about getting a dedicated ipv4 server given so i can still play but there is no contact number anywhere? Any ideas of how to fix or resolve this

[jamesn123]

Hi @jackrno1 

Sky typically use a mix so the PS5 should work, does it completely refuse to connect? Have you tried power cycling your hub etc?