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Discussion topic: Ultrafast upgrade today but no router delivered

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JasonMCorbishley
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This message was authored by JasonMCorbishley This message was authored by: JasonMCorbishley

Ultrafast upgrade today but no router delivered

‎15 Feb 2023 07:36 AM

I have BT Openreach appointment today confirmed but no router has been sent. I have received an Ethernet cable but NO router. I was to a new router will be sent. Will the BT engineer have one?

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TimmyBGood
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Re: Ultrafast upgrade today but no router delivered

‎15 Feb 2023 10:15 AM - last edited: ‎15 Feb 2023 10:15 AM

Posted by a Superuser, not a Sky employee. Find out more
@JasonMCorbishley wrote:

I have received an Ethernet cable 

That suggests Sky records indicate you already have a Sky Broadband Hub (SR203): the ethernet cable goes between this and the Openreach ONT.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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