Broadband
0

Discussion topic: Ultrafast upgrade today but no router delivered

Reply
JasonMCorbishley
What's this?
This message was authored by JasonMCorbishley This message was authored by: JasonMCorbishley

Ultrafast upgrade today but no router delivered

‎15 Feb 2023 07:36 AM

I have BT Openreach appointment today confirmed but no router has been sent. I have received an Ethernet cable but NO router. I was to a new router will be sent. Will the BT engineer have one?

Report post
Post 1 of 2
199 Views
Reply
0 Likes
Reply

All Replies

TimmyBGood
What's this?
Superuser
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Ultrafast upgrade today but no router delivered

‎15 Feb 2023 10:15 AM - last edited: ‎15 Feb 2023 10:15 AM

Posted by a Superuser, not a Sky employee. Find out more
@JasonMCorbishley wrote:

I have received an Ethernet cable 

That suggests Sky records indicate you already have a Sky Broadband Hub (SR203): the ethernet cable goes between this and the Openreach ONT.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 2 of 2
192 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion