Ultrafast broadband installation question

[zeatrix]

I currently have sky fibre but upgraded to ultrafast. I have the engineer coming on Monday to do the installation but I am very anxious of having people in the house thanks to covid.

I know the engineer will need access to my current phone line to install the gigafast thing (i have no idea what the actual names are) which is behind the tv so I'll be moving the tv unit the night before.

Roughly how long does the installation take? 

Thankfully everything is in the one corner that is on exterior wall too so I am hoping there won't be too much disruption to the living room. I am just anxious about how long it will take to do the work and unfortunately my anxiety is getting higher the closer the installation comes.

[TimmyBGood]

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@zeatrix wrote:

I know the engineer will need access to my current phone line to install the gigafast thing (i have no idea what the actual names are) which is behind the tv so I'll be moving the tv unit the night before.

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Gigafast doesn't use the existing phone line or socket: it's a whole new connection using purely optical cabling, and so can be located somewhere different to the existing set-up.  The main stipulation is there has to be a couple of power sockets available.

[zeatrix]

Ah right, that's good to know! As I realised last night my master socket is at the far end of the living room in a difficult place to get to. I have a micro socket behind the tv that the current broadband and phone are connected to. 

[TimmyBGood]

@zeatrix 

With FTTP ('full fibre') there's an external box (CSP) from which a fibre optic pictail is brought inside the property, typically through a newly drilled hole.  This pigtail goes to a 'fibre modem' (ONT) which the Sky Hub connects to using ethernet cable: both ONT and Hub need power sockets.

One point to consider is that if you use a landline telephone, this will connect by its cable to the Sky Hub.

[zeatrix]

@TimmyBGood 

This is the exterior wall behind the tv. It was so long ago I got the fibre max installed but I am sure this grey box wasn't there before it. I've no idea if this is the fibre cables. 

[TimmyBGood]

@zeatrix 

That could well be the CSP (Customer Service Point).  You don't necessarily have to get the fibre pigtail coming through the wall there: the installer should be prepared to run it externally to enter elsewhere.

[zeatrix]

@TimmyBGood 

Thanks for answering my questions. Hopefully tomorrow it doesn't take too long and isn't too much of a disturbance to the house. I feel less anxious now so thank you.

[TimmyBGood]

@zeatrix 

No problem.  The main point to consider is that you want the ONT somewhere unobtrusive but convenient for the Hub connection to then have a landline handset connected to the Hub (and within reach of enough power sockets).

[zeatrix]

@TimmyBGood 

It has just been fitted. No ONT was needed, just a new mastersocket fitted beside the tv. It must have been an fttc and not fttp. No drilling was required and the guy spent most of it down the street at the main box.

Thank you for all your help yesterday.

[TimmyBGood]

@zeatrix 

Yes, that must be FTTC (or possibly G.fast).  As long as you weren't expecting the speeds only possible over FTTP then you'll be fine.