Ultra fast fibre is depressingly bad

[JEC]

Sky tell me all is good when I do a service checker, yet websites on iPad take ages to open. Downloads of movies on Q takes hours. Ultra Fast Fibre now and it has been poor ever since I got it, but seems worse since I got Q.

[Tom-W19]

Hi @JEC 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[JEC]

I am grateful for the response but am away from home now until Thursday. I would still appreciate the chat if possible....

[JEC]

Hi

If someone is available to chat, I am available most of the time today and potentially tomorrow.

Thanks

Jeremy Collis

[Chrisee]

@JEC I have escalated your latest post to the team who should send you a chat invitation shortly

[Greenfingers001]

Thanks for escalating this. We’ve sent @JEC another invite to chat.

[vickitibble1972]

I've recently switched to this and had nothing but trouble wish I had kept the old router it's so frustrating 🤬🤬

[Sparks_7]

Same issue here. New to Sky full fibre and Max Hub. The WiFi is unreliable at best.

[Angela120]

Mine is so slow as well when contract runs out I'll either be going back to what I had or find something else 

[Tom-W19]

Hi @JEC 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.