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Discussion topic: Tv wifi password doesnt work

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This message was authored by Dan183 This message was authored by: Dan183

Tv wifi password doesnt work

I've got new sky Internet I was previously with a different provider.  The TV finds my WiFi I type in the password and it doesn't connect. I get the password correct as I double check and type it and its visible. The only way it connects is by the WPS button but I have to do this every rime I turn the TV on. It only happens on this TV in the house (samsung) had no problems with the previous one saving the Internet. I want to know how to save this network . 

 

Thanks

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Tv wifi password doesnt work

Posted by a Superuser, not a Sky employee. Find out more

@Dan183 if you have the white Sky hub try changing the WiFi security setting for the hub in the My Sky app to WPA2 rather than the default WPA3-T it seems Samsung TVs have an issue with the new higher security level.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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