Trouble setting up sky Q hub

[Saso]

Hello, I'm currently having trouble getting the internet light on my sky Q hub, I think there's a problem with the dsl as I connected straight from the wall, is it possible that maintenance could come and have a look

[Chrisee]

@Saso assuming you have followed the instructions that came with the hub check you have connected the hub to your homes master phone socket. Thst is usually near where the line enters your property and usually will be branded Openreach or if its older BT. The leaflet thst came with the hub tells you what to do.

If that looks correct give Sky a call as they cannot pick up your sccount details from a forum post. It is possible your service was not activated as planned. Openreach not Sky do the work and sometimes they hit a snag but theybshould have told Sky what has happened. If absolutely necessary Sky will send an engineer but a lot can becdone over the phone..